Return Policy
We accept returns for both defective and non-defective products.
Customers are responsible for return shipping costs and must provide their own return label.
Refunds are processed within 2 business days after we receive the returned product.
All returns must be mailed, as we do not offer in-store or drop-off return options.
Customers have a full 60 days to try the product and initiate a return.
All bottles, whether empty or full, must be returned.
Customers must contact our support team for return instructions.
Full Return Terms
At Elixcite, we are committed to ensuring customer satisfaction. If for any reason you are not completely happy with your purchase, we offer a straightforward return process. Below are the details of our return policy:
Accepting Returns:
We accept returns for both defective and non-defective products. Whether you are returning an unopened bottle or you've tried the product but it didn’t meet your expectations, you are eligible for a return under our policy.
Return Shipping:
Customers are responsible for managing the return shipment back to our facility. This includes covering the cost of shipping and obtaining a return label. We do not provide prepaid return labels. Once you have your return label, please ensure that the product is securely packaged and mailed back to the address we provide.
Refund Process:
After we receive your returned product, we will process your refund within 2 business days. Please note that while we process refunds promptly, the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Return Method:
All returns must be sent by mail. Unfortunately, we do not accept in-store or drop-off returns. When you're ready to return a product, simply contact our support team, and we will provide the return address and further instructions.
Return Time Frame:
We give our customers a full 60 days from the date of purchase to try Elixcite and decide whether it’s right for them. If you are unsatisfied, you can return the product within this period. Please ensure all bottles are returned, whether they are empty or full. Your satisfaction is our priority, and we want you to feel confident in your purchase.
Contacting Support:
To initiate a return, you must first contact our support team. Once we receive your request, we will provide the return address and any additional details you may need to complete the return. After we receive the returned product, your refund will be issued promptly within 2 business days.
By following these steps, we hope to make the return process as easy and hassle-free as possible. Should you have any questions, don’t hesitate to reach out to our support team. We're here to help!